Shipping

SKIMS is committed to ensuring that each order is fulfilled with a high level of accuracy, security, and efficiency so that customers receive their purchases in a reliable and timely manner. To support different delivery preferences, multiple shipping options are made available, and all qualifying orders are offered with complimentary shipping. By working with established and trusted delivery partners, the company aims to ensure that packages are carefully managed throughout the fulfillment process and delivered within the expected timeframes provided at checkout.

For shipments within the United States, several delivery speeds are offered to meet varying customer needs. Economy Shipping generally arrives within an estimated timeframe of four to seven business days and is typically handled by carriers such as USPS or UPS. Standard Shipping is generally faster, with an expected delivery window of approximately three to five business days, also fulfilled through these carriers. For customers requiring quicker delivery, Express Shipping is available and is usually processed on the same day if the order is placed before 12:00 PM Eastern Time, with an estimated arrival time of two to three business days. The fastest available option is Priority Shipping, which is designed to deliver orders within approximately one to two business days when placed before the noon cutoff time in Eastern Time.

Before any shipment leaves the warehouse, it must first go through a processing period that typically lasts two to three business days. This stage involves order verification, packing, and preparation for dispatch. During periods of increased demand, such as holiday seasons or large promotional events, processing times may be slightly longer than usual. Even so, efforts are consistently made to ensure that all orders are prepared and shipped as efficiently as possible.

Certain delivery limitations apply depending on destination type. Orders shipped to P.O. Boxes, as well as military addresses including APO and FPO locations, are restricted to Economy Shipping only, as these destinations are serviced exclusively through USPS. In some cases, deliveries to remote, rural, or military regions may experience extended transit times due to logistical constraints. Additionally, shipping to freight forwarding services is not supported, and orders placed with such addresses may be subject to cancellation in order to maintain delivery reliability and tracking integrity.

Once an order has been dispatched, customers receive a shipping confirmation containing tracking details. This tracking information is also accessible through the order confirmation page or within the customer account dashboard. If a shipment is divided into multiple parcels, each package will have its own tracking number and corresponding updates so that each segment of the order can be monitored individually.

If tracking information shows no movement for more than five business days, customers are encouraged to contact customer support for further assistance. In some situations, carriers may mark a package as delivered before it physically arrives. In such cases, customers are advised to check surrounding areas, building reception points, or with neighbors before reporting it as missing. If the package still cannot be located after approximately four business days, customer support can provide further guidance and potential next steps.

While assistance is provided in investigating delayed or missing shipments, responsibility for packages confirmed as delivered by the carrier typically lies with the recipient. Claims related to lost or misdelivered items must generally be filed directly with the shipping carrier. Replacement or reimbursement is not provided for items reported as stolen after confirmed delivery, and customers may choose to place a new order once the carrier’s investigation process has been completed.

Once an order has been placed, modifications to the shipping address are generally not possible due to the immediate start of processing procedures. After a shipment has entered transit, customers may attempt to coordinate delivery adjustments directly with the carrier, although such changes are not guaranteed and may affect delivery timing or result in additional charges.

Through coordination with logistics partners and adherence to established operational procedures, SKIMS aims to provide a shipping experience that is consistent, transparent, and dependable, ensuring that each order is delivered as smoothly and efficiently as possible while meeting customer expectations.